Welcome to Le Aggeggio! We appreciate your trust in us for your mobile accessories and gadget needs. Our Refund Policy is designed to ensure a hassle-free shopping experience for you.
1. Eligibility for Refunds
We understand that sometimes things may not go as planned. You may be eligible for a refund under the following circumstances:
- Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer support team within 7 days of receiving the item.
- Incorrect Item Received: In the rare event that you receive the wrong item, we apologize for any inconvenience caused. Contact us within 7 days, and we will swiftly resolve the issue.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team via email at [email protected] or through our Contact Us page. Provide your order number and details of the issue.
- Return Authorization: If your request is approved, we will provide you with a return authorization and instructions on how to return the item.
- Return the Item: Ship the product back to us in its original packaging, including all accessories and manuals.
3. Refund Processing Time
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If everything checks out, we will initiate the refund process. Please allow 7-10 business days for the refund to reflect in your account.
4. Non-Refundable Items
Certain items are non-refundable unless they are defective or damaged upon arrival. These may include:
- Clearance or Sale Items: Clearance and sale items are typically non-refundable unless they are defective.
- Gift Cards: Unfortunately, gift cards cannot be refunded.
5. Contact Us
If you have any questions about our Refund Policy, feel free to contact our customer support team at [email protected]
At Le Aggeggio, we value your satisfaction, and we are committed to providing the best possible service. Thank you for choosing us for your mobile accessories and gadgets!
Last Updated: 13-01-2024